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Hazel Ivy Policies

All the Details

Hazel Ivy Botanicals was founded with one goal in mind: bringing the most beautiful floral arrangements into your home or business. Our policies are detailed below, please have a look and contact us to learn more.

Delivery

We offer free delivery with South Tampa, Downtown, Davis Islands and Harbour Island.  If you aren't home at the time of delivery, we will take care to leave your delivery in a shaded spot.  If you'll be out of town on your delivery date, please contact us at least 2 days in advance, and we'd be happy to reroute your delivery to a friend or family member within our delivery area.

Refunds & Cancellations

Your satisfaction is our #1 priority.  If you aren't satisfied with you subscription delivery order, we want to make it right for you!  Get in touch to let us know so we can redeliver to you.  Subscription orders can be canceled altogether at any time with 5 business day's notice.

Our Privacy Policy

The privacy of our customers is of upmost importance to us.  We do not store your credit card or payment information and will never sell or share your personal contact information...never. ever.

Can I choose my flowers or colors?

Surprises aren't just for birthdays!  Each delivery you'll be WOWed with the beautiful, seasonal arrangement that arrives just for you!  We focus on designing modern bouquets that reflect the time of year and seasonal availability.

Can I change or cancel a delivery?

We know that life happens and hopefully you'll take a vacation from time to time.  When that happens, we would be happy to deliver your regularly scheduled blooms to a friend or family member within our delivery area while you are away.  Just reach out to us at info@hazelivybotanical.com to make arrangements.  We kindly ask for at least 2 days notice before your delivery to reroute.  

Can I switch between subscription plans?

You bet!  Just let us know within 5 business days and we'd be happy to move you between our subscription plans.

Tell me more about deliveries and how I can make a change, if needed?

Our delivery area include South Tampa and Downtown Tampa, including Davis Islands and Harbour Island.

Subscription deliveries occur between 7 - 10 AM (Fridays for Residential Subscriptions and Mondays for Business Subscriptions).  If you aren't home, we'll be careful to leave your delivery on your front porch in a shaded or protected area if one is available to us.  If you will be out of town on that delivery date, we would be happy to deliver your order to a friend or family member within our delivery area by letting us know as soon as possible.   

How long will my flowers last?

Our flowers are much fresher than what you will find in the grocery stores, however the morbid truth about cut flowers is that they are already dead.  While we use the freshest, seasonal flowers and use special floral coolers to maintain sustainable preservation, they will inevitably wilt.  To slow that process and get the most out of your arrangements, read our floral care page for tips to keep your blooms looking fresh for a week or sometimes even longer! 

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